Frequently Asked Questions
- Is it recommended that I wash my mattress and pillow protector before I put it on my mattress?
- Which side should be visible when placed on my mattress?
- At what temperature should I wash my mattress and pillow protector?
- Can I dry my mattress protector in the dryer?
- Can I dry clean my mattress and pillow protector?
- Can I use bleach when I wash my mattress protector?
- Can I hang my mattress protector out in the sun to dry?
- Can I iron my mattress protector?
- Can I sterilize my mattress protector?
- Does the skirt need to go directly under the mattress?
- Are the sides of the mattress protector covered under warranty?
- Will the mattress protector protect me against dust mites?
- What is the miracle membrane?
- Will the mattress protector protect my mattress from stains?
- My cat urinated on my bed, no liquid or stains got through my mattress protector, however there is a strong smell of urine. Why?
- What do I do if I spill something on my mattress protector?
- My protector has brown scuff marks on the miracle membrane.
- My protector has bubbles or blistering appearing on the miracle membrane.
- The miracle membrane has changed colour over time. Will this affect the integrity of the protector?
- Does the Protect-A-Bed warranty cover stains?
- Can I use and Electric blanket with Protect-A-Bed
- Should I place my woolen underlay under or on top of the Protect A Bed
Answers
1. Is it recommended that I wash my mattress and pillow protector before I put it on my mattress?
Yes, because when produced the fabric is starched for easier cutting during production. Therefore, washing it will remove the starch.
2. Which side should be visible when placed on my mattress?
The terry toweling side, which is 100%, cotton top and absorbent should be visible when placed on the mattress.
3. At what temperature should I wash my mattress and pillow protector?
Premium Product: Can be washed at warm or hot temperature.
Super Deluxe: Can be washed at warm temperature.
4. Can I dry my mattress protector in the dryer?
Yes, you can tumble dry your mattress protector at low to medium 65º C/150º F to 70º C/160º F and always dry together with other linens.
5. Can I dry clean my mattress and pillow protector?
No, chemicals used when dry cleaning will destroy the miracle membrane.
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6. Can I use bleach when I wash my mattress protector?
No, because the bleaching process will destroy the miracle membrane.
7. Can I hang my mattress protector out in the sun to dry?
Yes, you may hang your mattress protector out to dry, however it may turn yellow if exposed to sun but that will not affect the durability or integrity of the mattress protector.
8. Can I iron my mattress protector?
No, do not iron your mattress protector because it could damage the miracle membrane.
9. Can I sterilize my mattress protector?
Yes, it can be wet sterilized at 120º C/250º F.
10. Does the skirt need to go directly under the mattress?
No, as long as the four corners of the mattress protector is secure.
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11. Are the sides of the mattress protector covered under warranty?
No, the warranty only covers the sleeping surface of the mattress.
12. Will the mattress protector protect me against dust mites?
Yes, the mattress protector will protect you against dust mites because the miracle membrane does not allow the dust mite feces penetrating as the size of the feces particle is larger then the pore of the miracle membrane.
13. What is the miracle membrane?
Miracle membrane revolutionary is a polyurethane barrier film that is waterproof and breathable.
14. Will the mattress protector protect my mattress from stains?
Yes, the miracle membrane is designed not let liquid penetrate through the mattress protector therefore it will protect your mattress from getting stained.
15. My cat urinated on my bed, no liquid or stains got through my mattress protector, however there is a strong smell of urine. Why?
The mattress protector is designed to be impermeable to liquids but permeable to gasses and vapors. Therefore if the smell of the urine get’s into the mattress it might penetrate the barrier and permeate the mattress. Just use a readily available odor eliminator, this will solve any of your problems.
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16. What do I do if I spill something on my mattress protector?
Machine wash using warm/hot water and tumble dry at medium temperature as quickly as possible after spillage, preferably while still fresh and wet.
17. My protector has brown scuff marks on the miracle membrane.
Your temperature settings are set above the 70ºC that the protector should be dried on, therefore causing it to scorch. Or the protector has caught on the hot air inlay of your tumble dryer. This is not covered under warranty.
18. My protector has bubbles or blistering appearing on the miracle membrane.
The temperature settings on your tumble dryer are set above the normal temperature causing the miracle membrane to soften and pull away from the cotton comfort layer. This is not covered by the Protect-A-Bed® warranty.
19. The miracle membrane has changed colour over time. Will this affect the integrity of the protector?
No, the discoloration of the miracle membrane is a normal occurrence. It might be more pronounced depending on exposure to light, water and body acidity. This is considered normal wear and tear as far as our warranty is concerned.
20. Does the Protect-A-Bed warranty cover stains?
The protector is designed to prevent the Mattress and or pillow from stains. If you wash the protector whilst still damp in most cases the stain will wash out.
The warranty does not cover the protector from becoming stained. There are some products in our range with a mattress stain proof warranty.
*conditions will apply
21.Yes. Place the electric blanket under the fitted style and thereby protect the electric blanket as well as the mattress.
You can place the electric blanket over the top of the fitted and the fully encase styles as well.
22. You can do, but best on top as it will protect the underlay as well.